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How are your corals packed?
- Our employees take getting your corals to you safe, very seriously. Every coral is securely placed in poly bags filled with the appropriate amount of water and sealed watertight. Shipping containers consist of insulated boxes to protect against the elements and maintain consistent temperature during shipping. On the day of shipping we check your zip code to determine if hot or cold packs are required to also help maintain temperatures.
How are your corals shipped?
- All our orders are shipped via UPS Overnight shipping. They are guarunteed to arrive prior to 12pm local time.
- We ship on Tuesdays and Wednesdays. If your order is placed prior to Sunday 12:00am PST - it will ship that week. Orders placed after will be shipped the following week.
We want to buy in bulk for our store, do you offer wholesale pricing?
- Contact us at wholesale@shoplittlereef.com
What is the difference between WYSIWYG (what you see is what you get) and other corals?
- WYSIWYG is exactly as it sounds. Every coral you see in this area is photographed individually so you can see exactly the item you will be receiving.
- Other categories will show an image of a frag for example and a secondary image showing the mother colony. The images listed in this section are just a representation and not the actual coral you will receive.
What is your guarantee if my corals arrive late or dead?
- Little Reef has an arrive alive guarantee. If your order is received at the first attempt to deliver and your item in DOA, there are detailed instructions on every shipping invoice located in each order on how to notify us to begin the guarantee process.
- If your order is not received at the first delivery attempt then the arrive alive guarantee is no longer valid.
- If your order is delayed due to weather or unforeseen circumstances and your item is DOA, the instructions on how to notify us will be on your shipping invoice. These are assessed on a case by case basis and you will be notified by email within 7-10 business days of the outcome.
- For detailed info on ordering, shipping and receiving please see our Shipping Page.
When do you ship?
- Retail orders are shipped Tuesday and Wednesday for delivery on Wednesday and Thursday. If your order is placed prior to Sunday 12:00am PST - it will ship that week. Orders placed after will be shipped the following week.
- For more detailed info on ordering, shipping and receiving please see our Shipping Page.